Customer service

/Customer service
Customer service2018-12-09T13:02:10+00:00

Project Description

The frontline to your business

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With customer service being a vital field of business in all industries, there has been a constant need for skills training in areas of customer communication, engagement, and negotiation among organisations. We can cater to such skills-needs areas such as customer service strategy, operational planning and implementation, and leadership within the work environment.

Team innovation

Encourage employees to play a proactive role in their environment, equipping them with skills in demonstrating and supporting business innovation.

Team development and leadership

Train your employees to determine team and individual development needs, foster team cohesion, and facilitate the development of their workgroup.

Policy and information implementation

Provide workers with the skills and knowledge required to implement and review the workplace’s information system, policies, procedures, and programs.

Customer engagement and relations

Equip your employees with exceptional communication and customer service skills, improving overall customer satisfaction.

Communication skills (verbal and written)

Improve your employees’ abilities in connecting with others, whether through verbal communication or the written word.

Related courses in Customer Service

We offer flexible, online courses to help you achieve the nationally recognised qualifications you need. If you’re looking to advance your skills in Customer Service, start your online learning with one of our courses below.

Customised Learning

Meeting Industry Specific Needs

Upskilled allows you to create a learning and development plan based around the skills gaps pertinent to your business needs.

National Capability

Nationally Recognised Training

Providing an online learning platform and on-site training options ensures a truly National solution.

Flexible Delivery

Wherever -Whenever - However

Upskilled can deliver your course wherever works best for you – at your work premises, a suitable venue of your choice, or fully online.

Hear from some of our past corporate students

LCC Logo

“We’ve been working with Upskilled to deliver training for our staff and they’ve had a great experience. They have come out energised and enthused and I look forward to them bringing their learnings back into their work.” 

Kiersten Fishburn, CEO, Liverpool City Council

The time and effort they took to customise a course for our particular needs and in a format that was ideal for our business was a key driving force for us choosing Upskilled.” 

Simon Watkins, Training and HR Manager, JM Kelly Group
iOR Logo

Since completing the course I can comfortably say that the skills and knowledge that I have learned will certainly help me in becoming a more complete manager. I have now also enrolled in the Diploma of Business.” 

Matthew Young, Health, Safety, Environmental & Training Manager, iOR Energy
LCC Logo

“It was fantastic to learn about some new and different techniques and technologies for use in training, which has been great for me.  A fantastic and interactive workshop with some great facilitators.” 

Jacqueline Newsome, Coordinator Community Development, Liverpool City Council

Finding a training solution to fit around my work and family life has been a challenge, but Upskilled’s class format was perfect for me. Now I have the skills to manage my staff more effectively.” 

Matthew Young, Health, Safety, Environmental & Training Manager, iOR Energy
Cummings logo

Upskilled is very easy to do business with, especially as they offer a single point of contact for services offered at multiple locations.” 

Training Manager, Cummings South Pacific
NCC Logo

Upskilled provided our staff with informative and enjoyable training, providing them with accredited and relevant qualifications. The whole training package very attractive and affordable for our organisation.” 

Training Manager, Nambour Christian College
LCC Logo

“I loved the presentation day. It put me out of my comfort zone; got me up there and talking about things ‘on the fly’.  But the support that I was given by the Upskilled training staff was fantastic” 

Ellen Whittingstall, Governance Coordinator, Liverpool City Council
Metso logo

At Metso Minerals (Australia) Limited, Upskilled is our preferred provider for the delivery of the Certificate IV in Leadership and Management in our Sydney and Perth sites.” 

Training Manager, Metso Minerals
LCC Logo

“I am learning to change my view of fears and think of them as exciting opportunities.  I have found that my batteries have been recharged with the vision and energy of the Moore street crew” 

John Kaufman, Liverpool City Council

The training took into account our knowledge and processes, built on current policies and procedures, and has given staff the tools to implement them better, with significant financial benefits for the business.” 

Rob Lewkowicz, Senior Project Manager, JM Kelly Group

“Having an IT background, I was already in touch with Project Management principles; however expanded my knowledge with new tools that I am currently using. The trainer handled everything very well.”

Jody Blackwood, IT Manager, Apunipima Cape York Health Council

Interested in more information on customer service qualifications?

Contact Info

3/657 Pacific Hwy, St Leonards, NSW 2065

Phone: 1300 009 924