The frontline to your business
Team development and leadership
Train your employees to determine team and individual development needs, foster team cohesion, and facilitate the development of their workgroup.
Policy and information implementation
Provide workers with the skills and knowledge required to implement and review the workplace’s information system, policies, procedures, and programs.
Customer engagement and relations
Equip your employees with exceptional communication and customer service skills, improving overall customer satisfaction.
Communication skills (verbal and written)
Improve your employees’ abilities in connecting with others, whether through verbal communication or the written word.
Related courses in Customer Service
We offer flexible, online courses to help you achieve the nationally recognised qualifications you need. If you’re looking to advance your skills in Customer Service, start your online learning with one of our courses below.
Hear from some of our past corporate students
“We’ve been working with Upskilled to deliver training for our staff and they’ve had a great experience. They have come out energised and enthused and I look forward to them bringing their learnings back into their work.”
“The time and effort they took to customise a course for our particular needs and in a format that was ideal for our business was a key driving force for us choosing Upskilled.”
“Since completing the course I can comfortably say that the skills and knowledge that I have learned will certainly help me in becoming a more complete manager. I have now also enrolled in the Diploma of Business.”
“It was fantastic to learn about some new and different techniques and technologies for use in training, which has been great for me. A fantastic and interactive workshop with some great facilitators.”
“Finding a training solution to fit around my work and family life has been a challenge, but Upskilled’s class format was perfect for me. Now I have the skills to manage my staff more effectively.”
“Upskilled is very easy to do business with, especially as they offer a single point of contact for services offered at multiple locations.”
“Upskilled provided our staff with informative and enjoyable training, providing them with accredited and relevant qualifications. The whole training package very attractive and affordable for our organisation.”
“I loved the presentation day. It put me out of my comfort zone; got me up there and talking about things ‘on the fly’. But the support that I was given by the Upskilled training staff was fantastic”
“At Metso Minerals (Australia) Limited, Upskilled is our preferred provider for the delivery of the Certificate IV in Leadership and Management in our Sydney and Perth sites.”
“I am learning to change my view of fears and think of them as exciting opportunities. I have found that my batteries have been recharged with the vision and energy of the Moore street crew”
“The training took into account our knowledge and processes, built on current policies and procedures, and has given staff the tools to implement them better, with significant financial benefits for the business.”
“Having an IT background, I was already in touch with Project Management principles; however expanded my knowledge with new tools that I am currently using. The trainer handled everything very well.”